Refund Policy

Welcome to the Xelta AI Studio Refund Policy page. We are committed to providing our users with the highest quality generative AI tools, including image generation, video creation, and advanced workflow automation. We understand that sometimes things don't work out as expected. Our refund policy is designed to be transparent, fair, and easy to understand for all our subscribers and one-time purchasers. If you are unsatisfied with your subscription or have encountered technical issues that prevent you from using our platform effectively, you may be eligible for a refund. Generally, refund requests must be submitted within a specific timeframe from the date of the original purchase. Please note that credits consumed for high-compute AI generations, such as intensive video rendering or large-batch image processing, are typically non-refundable once the computing resources have been utilized. Exceptions may be made in cases of verifiable platform outages, critical bugs, or billing errors. To request a refund, users must contact our support team with their account details and a clear description of the issue. We reserve the right to review each case individually to ensure our platform is being used in accordance with our terms of service. For detailed information regarding eligibility criteria, proration for annual plans, and the step-by-step refund process, please refer to the comprehensive guidelines outlined below.